Our packages are sent in insulated coolers with Uline Ice Packs to ensure that your products remain cold when they arrive.

Orders can be placed 7 days a week, however any order placed Thursday through Sunday will not be fulfilled until the following Monday. This ensures that your order gets to you fresh and cold!

We ship all of our packages with UPS 2-Day Express shipping.

Everything is hand packed and ships right from our shop in Watertown, NY!

You may call the store at 315-788-1122 for shipping help or email us services@thecheesestorenny.com

If you are unsatisfied with your order, please email us at services@thecheesestorenny.com or call at 315-788-1122.

We will replace a damaged or spoiled product if it is not received by you in 3 business days.

We will need proof of damage in the form of pictures. They can be sent to services@thecheesestorenny.com. We will verify tracking information.

We receive fresh cheese curd every Thursday morning from the Great Lakes Cheese plant in Adams, NY.

We make all of our own flavorings for our flavored cheese curd.

Our store hours are Monday – Friday from 9am to 6:30 pm and Saturdays from 9am - 5pm.

We have a large selection of gift boxes available that are both shelf stable and cold packed. We would love to help you send a thank you to your employees, customers or business partners. Please email sales@thecheesestorenny.com for product information and pricing. We can include personalized gifts from you in the gift and include a personalized note from you. We package and ship all of the gifts for you!